Privacy Policy – Factor E Motors
PRIVACY STATEMENT
We take your privacy seriously. This Privacy Statement explains how www.factoremotors.ca (collectively, “we,” “us,” or “our”) collect, use, share, and protect your information. Factor E Motors is the sole owner of the information collected on this site, and we guarantee that we will not sell, share, or rent your information to any outside parties.
WHAT INFORMATION DO WE COLLECT AND STORE?
When you interact with our website or services, we may collect the following types of information:
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Name, email address, phone number, and contact details provided through inquiry forms or bookings;
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Payment and billing details (when applicable for deposits or service payments);
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Vehicle purchase or service history;
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Your IP address, browser type, operating system, and date/time of access;
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Website usage data (such as pages viewed and time spent on our site).
We collect this information to assist with:
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Processing vehicle reservations, sales, or service bookings;
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Payment verification;
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Customer communication, including confirmations and updates;
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Marketing (with your consent), such as informing you about new arrivals, promotions, or services;
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Website usage statistics, which help us improve user experience.
You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase a vehicle, part, or service from us, we collect personal information such as your name, address, contact details, and payment method in order to complete the transaction.
When you browse our website, we automatically receive technical data such as your IP address and browser type. This helps us understand website performance and improve customer experience.
With your permission, we may send you marketing emails about our services, vehicles, and updates.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority and you have given us consent to allow any of your minor dependents to use this site.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services (for example, financing partners or warranty providers). We are not responsible for the privacy practices of those third parties, nor for the content of their websites, products, or services. This Privacy Statement applies solely to information collected by Factor E Motors. We encourage you to review the privacy policies of any third-party services before providing them with personal data.
SECURITY AND PASSWORDS
We take reasonable precautions to protect your personal information. Sensitive data such as payment information is encrypted during transfer. No one other than yourself can access your password, including our staff.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page, and your continued use of our website or services constitutes acceptance of those changes.
CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or its implementation, you may contact us at:
Factor E Motors, 1245 Frances St, Vancouver, BC